Privacy Policy

This Privacy Policy outlines how RHOMENJOY (Coming Rhome SRLS) handles the collection, use, and protection of your personal information during your website visit or when booking a stay.

1. Data Controller
Coming Rhome SRLS ("RHOMENJOY") serves as the data controller. For inquiries regarding this policy, please reach us via email at comingrhomesrls@gmail.com or via WhatsApp at +39 3920114812.

2. Collected Personal Data
We process various types of information, including:
- Contact and identity data (full name, email, phone number, and WhatsApp details);
- Reservation specifics (stay dates, guest count, chosen apartment, and custom requests);
- Financial information (limited to data required for transaction processing, managed by secure third-party providers);
- Usage and technical data (IP addresses, device information, and site navigation details collected primarily through cookies).

3. Purpose of Data Processing
Your information is utilized to:
- Facilitate and manage your accommodation bookings;
- Maintain communication regarding your arrival, stay, and check-out procedures;
- Abide by regulatory requirements, including guest registration with local authorities;
- Enhance our digital services and provide a superior user experience.

4. Legal Grounds for Processing
We handle data based on the following legal frameworks:
- Contractual necessity associated with your booking and stay;
- Express consent provided by you for specific activities like marketing;
- Our legitimate business interest in operational improvement and security;
- Compliance with mandatory legal, tax, and public safety obligations.

5. Retention Period
Personal metadata is stored only for the duration needed to fulfill the stated purposes or as dictated by legal requirements. Subsequently, data is erased or rendered anonymous.

6. Information Sharing
We disclose information to trusted partners only when essential:
- External vendors supporting our booking engine, payment gateways, or web hosting;
- Legal authorities when mandated by law.
We maintain a strict policy against selling your personal data to third parties.

7. Your Global Rights
In accordance with applicable regulations, you may hold the right to:
- Review and receive copies of your personal records;
- Rectify inaccuracies or request data removal;
- Limit or protest the handling of your information;
- Revoke previously granted consent at any time;
- File formal grievances with data protection regulators.<
To initiate these rights, please contact comingrhomesrls@gmail.com.

8. Cookies and Tracking
Our platform utilizes cookies to optimize browsing functionality and evaluate site performance. Browser settings allow you to manage these preferences. Consult our specific cookie documentation for further insight.

9. Policy Revisions
This Privacy Policy is subject to periodic updates. Any modifications will be reflected on this page with a revised effective date. Frequent review of this section is recommended.

By interacting with our site and finalizing a booking with RHOMENJOY, you confirm that you have been informed of and understand these privacy practices.